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Refund Policy

Refunds will only be accepted in the following cases:

■ The product I received was different from what I ordered, or the product was damaged during delivery.

■If we inform you that there is an error in the price or description of the product you have ordered and you do not wish to proceed with the order

■ If there is a risk of significant delay in providing the product

■ If there is a problem with the product

In the unlikely event that the product delivered is defective or different from the product you ordered, we will promptly accept your request for a return or exchange.

If the product is new and unopened and you request a return within 7 days of receiving it,

Please note that you cannot cancel or withdraw your application for a paid extended warranty.

Conditions for which returns and exchanges are not permitted

  • If you do not apply for a return or exchange within 7 days after the product arrives

  • If the product has been opened

  • If the product shows signs of wear, damage, or dirt

  • If the product accessories are missing

  • If the product is returned using a method other than that specified by our company

  • In the case of products sold under special conditions such as non-returnable coupons

  • If your order is marked as non-returnable on the product or campaign page,

Contact for returns and refunds

For customers who purchased from our website or our direct store: Please contact us within 7 days of receiving the item.
TEL: 072-768-8579
Email: info@tawwater.world

For customers who purchased from a retailer or agent: Please contact the place of purchase.

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